Source: https://sprinto-test.docs-staging.pageloop.ai/data-library/incidents/glossary

# Glossary

This glossary defines key terms and concepts used in the _Incidents_ section of Sprinto. Use it as a reference to understand the terminology related to incident tracking, data loss, and compliance monitoring.

| **Term**                             | **Definition**                                                                                                                                       |
| ------------------------------------ | ---------------------------------------------------------------------------------------------------------------------------------------------------- |
| **Incident**                         | Any security, operational, or compliance-related event that could impact data confidentiality, integrity, or availability.                           |
| **Incident Management System (IMS)** | A system used to detect, log, and resolve incidents. Sprinto can function as an IMS or integrate with third-party tools.                             |
| **Data Loss**                        | The unintended or unauthorised exposure, access, or destruction of sensitive information such as personal data, PHI, or cardholder data.             |
| **Employee-reported Incident**       | An incident reported manually by a staff member via the Sprinto portal or a configured email address.                                                |
| **Monitoring Check**                 | A system-generated validation that confirms whether an incident has been resolved and compliance actions (such as data loss reporting) are complete. |
| **Failing Check**                    | A check that has not been fulfilled due to unresolved tickets, missing evidence, or unacknowledged data loss.                                        |
| **Passing Check**                    | A check that has been fulfilled and all related actions have been completed successfully.                                                            |
| **Incident Severity**                | The level of criticality associated with an incident (e.g. Low, Medium, High) as assigned during reporting.                                          |
| **Status History**                   | A record of changes to a check's state (Failing or Passing), including timestamps and evidence uploaded.                                             |
| **Special Case**                     | An incident or check that is manually marked as out of scope for compliance, and therefore marked as passing.                                        |
| **Integration Issue**                | An error in syncing or retrieving data from a connected third-party incident management system.                                                      |
| **Incident Source Tab**              | A dedicated interface under _Incidents_ for each integrated system (e.g. PagerDuty, Jira), listing its associated incidents.                         |