Source: https://sprinto-test.docs-staging.pageloop.ai/data-library/workflow-checks/dashboard-actions/mark-a-sprinto-check-as-special-case # Mark a Sprinto check as Special Case Marking a check as a _special case_ is helpful when a compliance activity is not relevant to your organisation or cannot be completed due to operational constraints. When a check is marked as a special case, Sprinto automatically sets its status to **Passing** for a defined period. These instances are categorised separately under **Special Cases**, along with supporting remarks and uploaded evidence. This allows auditors to identify exceptions easily during compliance reviews. --- ### Before You Begin - Log in to the **Sprinto Admin Portal** using your credentials. - Ensure you have permission to view and update Workflow Checks in your compliance area. --- ### Steps to Mark a Check as a Special Case #### 1. Open a Pending Check 1. Navigate to any pending Sprinto check from any compliance area. 2. You can view all pending checks by opening one of the tasks under the **Tasks** tab. ![](/assets/ec5eaf516e88-screenshot-2025-10-08-at-11.32.16.png) --- #### 2. Access the Check Details 1. Select the check you wish to mark as special case. 2. Click **Mark as special case**. ![](/assets/2674d668b211-screenshot-2025-10-08-at-11.34.54.png) --- #### 3. Define the Special Case Details In the drawer that opens, provide the following details: | Field | Description | | ------------------------------ | ------------------------------------------------------------------------------------------------------------------ | | **Additional Notes** | Add a short explanation describing why the check is being marked as a special case. | | **Upload Evidence (optional)** | Attach supporting documents or screenshots if applicable. | | **Expiry** | Choose _Valid forever_ to keep the exception active indefinitely, or set a specific expiry date if it’s temporary. | ![](/assets/acb29b47af84-screenshot-2025-10-08-at-11.37.00.png) --- #### 4. Save the Special Case 1. After reviewing your inputs, click **Mark as Special Case** to confirm. 2. The check will appear as _Passing_ for the defined period and move under the **Special Cases** category. --- ### Result Once applied, the check status changes to **Passing**, and the details are stored for future audits. This ensures transparency in compliance tracking while allowing justified exceptions. --- ### Additional Support If you have questions or require assistance, contact **Sprinto Support** at .