Source: https://sprinto-test.docs-staging.pageloop.ai/integrations/overview/pagerduty-integration

# PagerDuty Integration

The following guide helps you integrate your PagerDuty account with Sprinto to monitor logged incidents, and users’ access on your PagerDuty account.

### How does this integration help

Integrating PagerDuty with Sprinto can help in the following ways:

- Incident Management: Retrieves the logged incident tickets from the configured PagerDuty account on Sprinto and ensures the incidents get actioned within the defined SLA and meet the data security complaint requirement.
- Access Management: Validates the users' access from the PagerDuty account against the defined valid access type on Sprinto, ensuring only the required staff gets access to the PagerDuty. 

### Sprinto checks for PagerDuty

Below are the Sprinto checks available for each integration type:

\
Incident Management:

| Sprinto check                                                   | Required action/ How-to guide                                                                                                                                                                                                                              |
| --------------------------------------------------------------- | ---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
| Reported incident should be closed in PagerDuty                 | The following Sprinto check fails if there is any incident in open status. The check status moves to “Passing” upon closing the incident from the configured PagerDuty account.                                                                            |
| Data loss information should be added for the reported incident | The following Sprinto check fails if there is any data loss reported through a logged incident. The check status moves to “Passing” if the data loss detail is updated on Sprinto and the required data loss disclosure is done to the right stakeholders. |

Access Management: 

| Sprinto check                                          | Required action/ How-to guide                                                                                                                                                                |
| ------------------------------------------------------ | -------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
| PagerDuty access should be removed for offboarded user | [How to fix](/monitors/authentication-and-access-monitors/resolve-sprinto-check-for-removing-access-for-offboarded-users)                                                                    |
| User should be identified                              | [How to fix](/data-library/access/dashboard-actions/view-and-map-staff-access)                                                                                                               |
| User access to critical system should be valid         | [How to fix](/data-library/access/dashboard-actions/view-and-map-staff-access) Note: The user access to the critical system becomes valid if the respective Org role is added to the system. |

### Integration procedures:

#### Incident management:

Follow the below procedure to integrate PagerDuty with Sprinto for incident management:

Before you begin:

- Log in to the Sprinto admin portal using your credentials.
- To grant Sprinto the necessary permissions, make sure that you have administrator privileges on the PagerDuty account you wish to integrate.

Procedure:

1. Integrate Sprinto with PagerDuty.

- From the Sprinto admin portal, navigate to Settings > Integrations, then select the Available tab and click Connect next to PagerDuty. 

  ![](/assets/990e7b31bb8e-screenshot-2025-09-25-at-14.00.18.png)

- Click Connect next to PagerDuty for Incident Management.

  ![](/assets/f33e20bea63f-o3bsj1phzk3kcxzksejfifmtjugokvqu0g.png)

- Read the on-screen instructions carefully, then click Next. 

  ![](/assets/92fca75353eb-fkwq2zey5yo-faz4-tjo4xo8adoypuquoq.png)

- Click Connect PagerDuty from the Setup PagerDuty Integration page. \
  Note: Ensure that the pop-up window is enabled on your browser.

  ![](/assets/f1c5d6bf1742-ky0m21m8xcpc4cjjhkfibr3saaq7hrb16a.png)

-  Log in to your PagerDuty account using your credentials.

- Follow the on-screen instructions and grant permissions to Sprinto. Sprinto request the following permissions: 
  - Incidents.Read: Read-only 
  - Services.Read: Read-only

2. (Optional) Adding PagerDuty as an Incident Management System.

Note: You can move to the next step if PagerDuty is added automatically under the Incident section. 

- From the Sprinto admin portal, navigate to **Data Library** > **Incidents** > **Overview** and click Add system.
- Select PagerDuty from the Add an Incident Management System page. 

  ![](/assets/81c404f0f627-2w7uy6b9o7x0gpjo7b9do3sak4bygngksa.png)

3. Configure PagerDuty as an Incident Management source on Sprinto.

- From the [Incident Overview](https://app.sprinto.com/app/admin/incidentManagement/overview) page, click Manage next to PagerDuty. 

- Click Edit to modify the current selected incident services from your PagerDuty account. 

  ![](/assets/93670eef2b8c-qihgrj6l2zr2ajoaexrsfxer9byfektghw.png)

- If required, you can configure an email address for your employees to report incidents. For email-based incident reporting, you need to configure the email address on your PagerDuty account and enter the same email address in the field below. Refer to the [PagerDuty documentation](https://support.pagerduty.com/main/docs/email-integration-guide) for detailed instructions on email integration.\
   

  ![](/assets/ba789b244b57-moicybjkey05dfvwcoyidobx-xd99vg82w.png)

- Click **Save Changes**.

#### Access management:

Follow the below procedure to integrate PagerDuty with Sprinto for user access management:\
Note: [Truto](https://www.truto.one/) is our integration partner for PagerDuty for access management. Sprinto utilizes Truoto’s API capabilities to streamline data inflow.

1. Integrate Sprinto with PagerDuty.

- From the Sprinto admin portal, navigate to **Settings** > **Integrations**, then select the Available tab and click Connect next to PagerDuty.

  ![](/assets/44462f558bdf-screenshot-2025-09-25-at-14.02.36.png)

- Click Connect next to PagerDuty for Incident Management.

  ![](/assets/43c38ed93b41-k1qjz5ld10ydwxfyddfzs8dnakjurrkfjw.png)

- Read the on-screen instructions, then click Next.

  ![](/assets/1c536d8e993d-gyzkut4qjj-ethxkuchnc-oxrp0wzn491a.jpeg)

- Select the acknowledgment checkbox, then click Connect to PagerDuty.\
  Note: Ensure that the pop-up window is enabled on your browser. 

  ![](/assets/d76a49419d2a-j8c-gqbv2cm1gywsaw31v0tqe4lnbpsw9w.jpeg)

- On the Integration window, click Connect.

- Log in to your PagerDuty account using credentials.

  ![](/assets/231fe5e37d4f-vhyanah7okupmminahblm21s8lyvynxj2q.png)

- Follow the on-screen instructions and grant the necessary permissions. 

2. Add PagerDuty as a critical system.

- From the Sprinto admin portal, navigate to Data Library > Access > Overview, then click Add Critical System.
- Select PagerDuty from the critical system library, then click Add System.

  ![](/assets/dc0b23146461-ikupld2ycjc1sggnd42vswubifac6zbvgq.png)

3. Define valid access type for PagerDuty.

- On the [Access Overview](https://app.sprinto.com/app/admin/accessControl/overview) page, select PagerDuty from the critical system list.

- On the Summary tab, click Manage.

  ![](/assets/75ebe118e151-pip0mwl25f4tkvgn6eqngxa-omhwbun-cq.png)

- Click Configure next to Access Monitoring. 

  ![](/assets/ea59cac693d6-iqipmazwvzhrlqis9tugqjytonpimsef-g.png)

- Define the valid access type for PagerDuty. Based on your selected option, Sprinto will compute the validity of users' access to PagerDuty. 

  ![](/assets/cc022116b90d-uy5gyzfeoxktd-7xnzzq900drfuwtg9-ea.png)

### Customer Support:

Please feel free to contact our [Support team](mailto:www.support@sprinto.com) if you have any queries related to the above interaction procedure or need assistance.