Source: https://sprinto-test.docs-staging.pageloop.ai/integrations/overview/solarwinds-service-desk-integration

# SolarWinds Service Desk Integration

The following guide will help you to integrate your SolarWinds account with Sprinto as a ticketing system.

#### Sprinto checks for SolarWinds

Below are the available checks for SolarWinds integration:

| Sprinto Check                                               | Required action/ Reference procedure                                                                                                                                                                                                                               |
| ----------------------------------------------------------- | ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------ |
| No new change management tickets were added in over 30 days | The following Sprinto check fails if a change request ticket gets created over 30 days.                                                                                                                                                                            |
| Change management ticket should have an assignee            | The following Sprinto check fails if any change request tickets don’t have an assignee. How to fix: Assign a relevant stakeholder to the specified change ticket and ensure all tickets have an assignee assigned.                                                 |
| Ticketing system for change management should be setup      | The following Sprinto check fails if no ticketing system is configured on your Sprinto account. How to fix: The check starts passing once a ticketing system is configured. Follow the procedure below to configure SolarWinds Service Desk as a ticketing system. |
| At least one change management system should be connected   | The following Sprinto check fails if no change management system is configured on your Sprinto account.  How to fix: Ensure at least one change management system is configured.                                                                                   |

### Before you begin

- Ensure you have admin privileges on the SolarWinds Service Desk account you are integrating.
- Log in to the Sprinto admin portal using your credentials.

### Procedure

1. Generate API token on SolarWinds Service Disk
   1. Log in to your[ SolarWinds Service Desk](https://app.samanage.com/login) account using your credentials.

   2. Navigate to Setup > Users & Groups > Users, and locate your User details page.\\

      ![](/assets/209a6c15e47c-e-strkhfp1e8fr9hzyjigx8po1eejzyqsa.png)

   3. Click on the admin user to generate the token.

   4. Click Actions and select Generate JSON web token.\


      ![](/assets/60b719beba6f-aqa88tg-lf2c4u5raa52uqnbg-btri1x8a.png)

   5. Copy the generated token and save it securely. We will need this token on Sprinto to build integration.\


      ![](/assets/17a1b370e849-8-03bfrtck-uvkgizbdtauytotvaekkj0w.png)

2. Integrate SolarWinds with Sprinto
   1. From the Sprinto admin portal, navigate to Settings > Integrations and select the Available tab.

   2. Click Connect next to SolarWinds Service Desk.

      ![](/assets/d54edb606d55-screenshot-2025-09-25-at-18.02.40.png)

   3. Read the on-screen instructions, then click Next.\


      ![](/assets/75f276d9f8f2-stbpu4aiqlxmysjvtbvgb9x3d37l4zr-za.png)

   4. Enter the token that you copied from Step 1 and select the account region. Click Connect. \
      Note: Upon successful integration, you can find SolarWinds Service Desk under the Active tab.\


      ![](/assets/8b4351fc6c70-sj-oawyzzuiliv-muuvqubzgin4vr3g0ag.png)

3. Configure SolarWinds Service Desk as ticketing system
   1. Navigate to Data Library > Change Mangement, then select the Change Management Systems tab.

   2. Click Add system.

   3. Click Add next to SolarWinds Service Desk under the ticketing systems. Note: For active connections, “Connected” is highlighted next to the services.\


      ![](/assets/10a94857f025-2w7uyycvcujlaipcdhldajpfrgfw6laz1g.png)

   4. From the configuration page, select the ticket status that represents the changes described in the ticket are incorporated. For example, in a project, tickets in “Closed” status represent incorporated changes.

   5. Select the appropriate change type for the configured account.\


      ![](/assets/f823baaddb85-pgumaz3hpj6zynyzrz7ltjpen4qc20uspw.png)

   6. Click Next.

   7. Define tickets approval states:\
      Note: Sprinto monitors the tickets and highlights if any change ticket is moved to a closed state without approval.
      1. Enter and define the approval state that represents the requested changes that are reviewed and approved for incorporation. For example, in a project, a ticket in “Approved” status may represent changes approval.\


         ![](/assets/20d36ccbbbf3-030dsda-74o8xjrsefwuns4omrtut56ioa.png)

      2. Select who can approve the change tickets. Select one of the following options:
         - Anyone in the organization
         - Specific person in the organization\


           ![](/assets/149c5b58b43e-dl-qcbj9zi8bornfhbznyz8mousudugqa.png)

      3. If required, click Add another approval state to monitor to add multiple approval states for change tickets.

      4. Select an applicable date. Sprinto validates the change tickets from the selected date.\


         ![](/assets/2f9481867732-izwowp-ct8jumhot-8r61og8rj260elvzw.png)

      5. Select a system owner for the SolarWinds System Desk. By default, InfoSec officer is assigned as the system owner.\


         ![](/assets/f99e77cb54bc-rqy5a5xs7dm4rtw0leht3inlrgk7fdn9wq.png)

      6. Click Finish.

### Support

Please get in touch with our [support team](mailto:www.support@sprinto.com) if you have any queries related to the integration or need any assistance.