Source: https://sprinto-test.docs-staging.pageloop.ai/integrations/overview/zendesk-sell-integration

# Zendesk Sell Integration

The following article describes how to integrate Sprinto with Zendesk Sell. Zendesk Sell is a leading CRM and sell automation platform.

**Note**: We use [Truto.one](https://truto.one/) as our integration partner to integrate and fetch required user details from the Zendesk Sell account.

### How this integration helps

- Integration helps to fetch the users list from the Zendesk Sell account.
- If an off-boarding staff member has access to the organization’s Zendesk account, Sprinto activates a check against the staff member to revoke Zendesk Sell access.

### Prerequisites for Integration

- Log in to Sprinto as administrator.
- Ensure you have “Admin” access on the Zendesk Sell account you want to integrate.

### How to integrate Sprinto with Zendesk Sell

1. Go to **Settings** > **Available** **integrations** and click **Connect** next to the Zendesk Sell icon.

2. On **Integration** page, select the acknowledgment checkbox, then click on **Connect to Zendesk Sell.**

   **Note**: Ensure you have turned on the option to display pop-up windows in your browser.

   ![](/assets/2445fa5e309c-screenshot-2025-09-25-at-15.52.31.png)

3. On **Zendesk sell authentication** page, click on **Connect**.

4. Login to Zendesk Sell with your credentials.    \
   Note: This completes connecting the Zendesk Sell account with Sprinto. Follow steps 6 onwards to complete the integration process.

   ![](/assets/f6648474deb9-4gwkl3scvotn4agvzfwwfeomcgdryboo-g.png)

5. On Sprinto app, go to **Data Library**> **Access**, then click on **Add critical system**.

6. On **Add critical access system** page, select the Zendesk Sell and click on **Add System**.

7. On **Access** page, click on the setting icon next to Zendesk Sell.\


   ![](/assets/2ba8d77367b0-abarbcopep-mjx7eixzhhgaibbzy99trkg.png)

8. On **Manage** page, click on Configure/Choose to manage the following details:

   - **Manage user access**
     - **All staff members are allowed access**: Selecting this option allows all currently active staff members to have authorized access to the critical system.

     - **Role-based access**: Selecting this option allows selected org roles to have authorized access to the critical system.\


       ![](/assets/df8eb47e88b3-8ktib1yxm1r-gtjlowd-yp1udlsr2ybzzw.png)

     - **Manage login type**

       **Note**: Select all the implemented login type methods for the critical system. Multiple selection is allowed.

       - Password complexity enforced
       - Multi-Factor authentication enforced
       - Multi-Factor authentication recommended
       - SSO with identity providers
       - SSO with SAML systems
       - System access is protected by a VPN\


         ![](/assets/0d8305ebbc19-eu9cd31mj6gupmzybjuk5ztgdmizxwevha.png)

   ![](/assets/eee73cdbeec4-9zohtutklyfh1kd-oqbwvkwc5ytv4oh6mq.png)

### Final step

This completes the integration procedure. To check for pending tasks or failing checks, go to Data Library > **Access** and review the Zendesk Sell critical system card.