Source: https://sprinto-test.docs-staging.pageloop.ai/monitors/dr.-sprinto-and-manual-inputs/how-to-fix-windows-powershell-issue-for-dr.-sprinto

# How to fix Windows Powershell issue for Dr. Sprinto

Encountering errors running the Dr. Sprinto app is a rare sight, but if you encounter one, you can follow the steps below for the workaround. Windows machines are highly configurable; sometimes, these configurations can block the Windows Powershell command; the Dr. Sprinto app runs in the background to fetch the computer configuration.

In a few devices, you could encounter an issue: Dr. Sprinto doesn’t get loaded and ends up with a spinning wheel on the loading screen.

1. **Confirming the Windows Powershell issue.**
   1. From the Windows taskbar, navigate to the installed Dr. Sprinto app icon.

      ![](/assets/08ff4a2c3bd0-wiaw2zyy71lvzzvmyhf-fcwolzwhppcg7a.png)

   2. **Right-click** the Dr. Sprinto app icon, and navigate to **Help** > **Copy Debug Info**. This copies the debug log on your clipboard.

      ![](/assets/b9fc43ae61a1-lzrnjuknvimwnxnwqun3bmvertprv-ghuw.png)

   3. Open any text editor and paste the copied debug log.

   4. Look for the **Powershell** error in the debug log. Refer to the below image for reference.

      ![](/assets/091abcf504ca-cd3wigcav2jnrdx9igbt2tqgpagecudckg.png)

2. **Fixing Powershell issue**.
   1. From the Windows search option, search for **Environment** and select the **Edit the system environment variables** option from the search result.

      ![](/assets/c2d6d68ad3ea-gzwhvjy3d7zzo21sievcdz9gulmqq5f6ew.png)

   2. On **the Environment variables** window, select **Path** and click **Edit**.

      ![](/assets/c94e118de48b-nixsdmdwww839oejcuj5dx4ezc5eyavupw.png)

   3. You need to enter the commands below one at a time. Click **New** each time to create a new entry.

      1. ```
         %SystemRoot%\system32
         ```
      2. ```
         %SystemRoot%
         ```
      3. ```
         %SystemRoot%\System32\Wbem
         ```
      4. ```
         %SYSTEMROOT%\System32\WindowsPowerShell\v1.0\
         ```
      5.

      ![](/assets/0afd5bb96f93-a6syum7fgqmulc0ozgr0drgkcse3yhnf4g.png)

   4. Open the **Task manager** and end the Dr. Sprinto operations.

   5. Now, re-open the Dr. Sprinto app. It should work as expected.

If you still face issues running Dr. Sprinto, repeat Step 1 and send the copied debug report to [Sprinto support](mailto:WWW.support@Sprinto.com). We will investigate the matter and get back to you with a resolution.