Source: https://sprinto-test.docs-staging.pageloop.ai/policies/dashboard-actions/send-a-policy-acknowledgement-request

# Send a Policy Acknowledgement Request

In Sprinto, acknowledgement requests allow you to ensure that staff are aware of key policies and procedures. You can send acknowledgements on demand, or configure them to trigger automatically when new employees are onboarded. All responses are recorded and tracked in the Acknowledgement Status tab.

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### **Before you begin**

- Make sure the policy or procedure has been approved and is in **Active** status.
- Ensure employees are already added to Sprinto with valid email addresses.
- Decide whether the request is **onboarding-linked** or **one-time**.

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### **Send a new acknowledgement request**

Here's a short video on how to Create an Acknowledgement request.

[Video](/assets/57bd2574f3f1-creating-a-policy-acknowledgement-request.mp4)

1. Go to the **Acknowledgement Requests** tab.
2. Click **Create new request**.

![](/assets/eff3da0ee662-screenshot-2025-06-23-at-15.46.18.png)

3. Click **Edit** and select the policies and procedures you want acknowledged.

![](/assets/cd2e3e565b14-screenshot-2025-06-23-at-15.51.33.png)

3. Click **Save**.
4. Click **Request acknowledgement**.

> [!INFO]
>
> Employees will receive an email or in-app notification with a link to the policy. Acknowledgement is recorded when they click **I acknowledge** in the Sprinto Employee Portal.

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### **Track acknowledgement progress**

After sending a request:

1. Go to the **Acknowledgement Requests** tab.
2. View progress bars for each request.
3. Click **View details** to see:
   - Policies included
   - Staff assigned
   - Acknowledgement percentage
   - Due dates (if configured)

![](/assets/056c26443cd0-screenshot-2025-06-23-at-15.54.30.png)

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### **Manage previous and upcoming requests**

- Use the **“View previous requests”** option to review older campaigns.
- Sprinto automatically schedules the **next periodic request** (e.g. 1 year after the last).
- You can create a new request at any time—even before the next one is due.