How to fix Windows Powershell issue for Dr. Sprinto

Encountering errors running the Dr. Sprinto app is a rare sight, but if you encounter one, you can follow the steps below for the workaround. Windows machines are highly configurable; sometimes, these configurations can block the Windows Powershell command; the Dr. Sprinto app runs in the background to fetch the computer configuration.

In a few devices, you could encounter an issue: Dr. Sprinto doesn’t get loaded and ends up with a spinning wheel on the loading screen.

1. Confirming the Windows Powershell issue.

   1. From the Windows taskbar, navigate to the installed Dr. Sprinto app icon.

      

   2. Right-click the Dr. Sprinto app icon, and navigate to Help > Copy Debug Info. This copies the debug log on your clipboard.

      

   3. Open any text editor and paste the copied debug log.

   4. Look for the Powershell error in the debug log. Refer to the below image for reference.

      

2. Fixing Powershell issue.

   1. From the Windows search option, search for Environment and select the Edit the system environment variables option from the search result.

      

   2. On the Environment variables window, select Path and click Edit.

      

   3. You need to enter the commands below one at a time. Click New each time to create a new entry.

      1. %SystemRoot%\system32

      2. %SystemRoot%

      3. %SystemRoot%\System32\Wbem

      4. %SYSTEMROOT%\System32\WindowsPowerShell\v1.0\

      

   4. Open the Task manager and end the Dr. Sprinto operations.

   5. Now, re-open the Dr. Sprinto app. It should work as expected.

If you still face issues running Dr. Sprinto, repeat Step 1 and send the copied debug report to Sprinto support. We will investigate the matter and get back to you with a resolution.